1-888-770-6999
Return Policy
North Safe Point – Return & Cancellation Policy
At North Safe Point, we're committed to delivering not just superior safes, but peace of mind—before and after your purchase. Your satisfaction is our top priority, and we'll always do our best to exceed your expectations.
We partner with carefully vetted manufacturers in Canada and internationally to offer a trusted selection of residential and commercial-grade safes. While many of our models are Canadian-made, select premium imported units are included to meet a range of security needs and budgets. Return eligibility and conditions may vary depending on the specific product and manufacturer.
Cancellations
- You may cancel your order within 24 hours of placement at no cost if the order has not yet shipped.
- All cancelled orders are subject to a $40 administrative fee.
- If the product has shipped, the cancellation will follow our standard return policy.
- Refunds are issued only to the original payment method.
📧 Email: customer.care@northsafepoint.ca 📞 Phone: 1-888-770-6999
Return Procedure
If your return is approved (e.g., under warranty, money-back guarantee, or manufacturer exception):
- Submit your request in writing to: customer.care@northsafepoint.ca
- If accepted, you'll receive instructions via email.
- Securely repackage the product in its original packaging, with all included documentation.
- We recommend taking photos prior to shipment for your records.
- Depending on the case, we may issue a return shipping label or ask you to arrange return shipping yourself.
- For LTL freight returns (larger safes), ensure the unit is properly secured to a pallet and picked up by a certified freight carrier.
Once received and inspected, we'll notify you of your return status. Approved refunds will be credited to the original payment method within 10 business days.
Damaged or Defective Merchandise
- Damaged during shipping? Contact us within 24 hours with photos of the damage, original box, and SKU.
- Defective item? Warranty coverage varies by manufacturer and product. Once we've confirmed eligibility, we'll assist with part replacements or a full exchange, depending on the nature of the defect.
All damage or defect claims must be submitted via email to customer.care@northsafepoint.ca.
Important Conditions & Return Eligibility
By placing an order with North Safe Point, you acknowledge and agree to the following:
- Products must be unopened, unused, and returned in new condition with original packaging.
- You are responsible for return shipping costs (including insurance and tracking) and for the cost of a replacement shipment if applicable.
- If the returned item is received in used or damaged condition, we reserve the right to deny the return or deduct applicable charges.
- Unauthorized or late returns (past 30 days) will be refused or returned at your cost.
- Returned items we cannot accept will be held for 30 business days before being discarded or donated—unless alternate instructions are received in writing.
Need Help?
We're here to make this process smooth and fair. If you have any questions or need return clarification, please don't hesitate to reach out: 📧 customer.care@northsafepoint.ca 📞 1-888-770-6999
