Electronic Hotel Security Safe

North Safe Point Inc. Return Policy

At North Safe Point Inc., we are committed to providing the highest quality safes and exceptional customer service. Our goal is to ensure your shopping experience is smooth and that you are completely satisfied with your purchase.

Final Sale Policy

All sales of safes are final unless covered under the North Safe Point Warranty Policy or if the product arrives damaged during shipping, as detailed below.

Damaged Merchandise

If your safe arrives damaged, please contact customer.care@northsafepoint.ca immediately to assess the issue. We will work with you to find the best solution, including providing replacement parts where applicable. If the product is beyond repair, we will arrange for a replacement and pickup of the damaged unit.

• Do NOT sign any documents from the delivery driver if you notice damage upon arrival.
• It is your responsibility to inspect the safe and only sign if you are satisfied with its condition.
• Once signed, the freight carrier is no longer responsible for damages.

Defective Merchandise

Most of our safes come with at least a 2-year manufacturer's warranty. Warranty details can be found on our website. If you discover a manufacturer's defect, contact us at customer.care@northsafepoint.ca, and we will assist you in obtaining replacement parts or a product exchange.

Return Procedure

(For under-warranty returns and pre-approved returns due to shipping damage only)

1. Submit a return request in writing to customer.care@northsafepoint.ca.
2. If approved, you will receive an email with return instructions.
3. Securely pack the safe in its original packaging and include any required paperwork.
4. We recommend taking a picture of the package before shipping.
5. Ship the item back. We will either provide a return shipping label, or you will need to arrange shipping yourself.
6. If using UPS or FedEx Ground, follow standard shipping procedures. If shipping via an LTL freight carrier, ensure the box is placed on a pallet and schedule pickup.
7. Provide us with the tracking number for your shipment.
8. Once received and inspected, we will notify you of the refund approval or rejection.
9. Approved refunds will be processed within 10 business days to the original payment method.

Important Notice

• Customers must return the product to the correct warehouse in its original packaging.
• It is highly recommended to obtain a tracking number and purchase shipping insurance for the return.
• If a return is denied, you may choose to either dispose of the safe or have it returned to you at your expense.
• Please allow 7-14 business days after delivery for inspection and refund processing.
• Unauthorized returns will be refused or shipped back at your cost. If we accept an unauthorized return, additional fees will apply.

Questions?

For any inquiries, contact us at customer.care@northsafepoint.ca.

What is Affirm?

Affirm (formerly known as PayBright) is one of Canada’s leading installment payment platforms, providing shoppers with buy now, pay later solutions at their favourite retailers, both in-store and online. By selecting Affirm as a payment method at checkout, customers can enjoy their purchase immediately, while spreading their payments over time.

How do I use Affirm?

• Select Affirm at checkout: Shop at your favourite stores that offer Affirm and select us as your payment option at checkout.
• Get set up: Use your mobile phone number and email to set up your Affirm plan within 60 seconds. Subject to credit approval.
• Enjoy your purchase!: Confirm your payment plan and then you’re done! Enjoy your purchase today and break up the cost.
  

Frequently Asked Questions

Does Affirm do a credit check?

• To learn more about Affirm and credit checks, please read this FAQ article on the Affirm help site

What if I can’t make a payment?

• Please reach out to the Affirm team and they will be happy to look into the options available. You can contact them using this contact form.

Are there late or NSF fees?

• Affirm does not charge any late or NSF fees. For more information on fees, please see this FAQ article on the Affirm help site.

How do returns work if I paid using Affirm?

• Purchases made using Affirm are subject to North Safe Point's standard return policy. Any returns will be processed by North Safe Point, and your Affirm balance will be reduced, cancelled, or refunded accordingly. If North Safe Point has provided a refund to you via a gift card, you must still continue repaying your installment plan in full. For information on returns, review North Safe Point's return policy here.
  

What if the order is canceled? Will I still be charged?

• No, you will not be charged. If you’ve already made a payment to Affirm and are owed a refund this may take up to 5-10 business days to appear on your bank account or credit card statement. If you have any questions about the refund process, please reach out to the Affirm team through this contact form. If your order total changes for any reason, your payment plan will be adjusted accordingly.

Pay Monthly

Choose how you pay with Affirm for as low as 0-31.99% APR (where applicable and subject to provincial regulatory limitations). Subject to eligibility check and approval. A down payment may be required. See actual terms at checkout.

Spread the cost of a purchase from $300 to $1,499.99 into 3, 6 or 12 easy monthly payments.

Break up the cost of a purchase from $1,500 to $15,000 into 6, 12, or 24 easy payments.

Frequently Asked Questions

Are there requirements to use Affirm?

Yes. You'll need:

• To be a Canadian permanent resident or citizen of 18 years of age ( in AB, MB, ON, PEI, QC, SK) or 19 Years of age (in BC, NB, NF, NT, NS, NU, YK)
• A Canadian bank account or Visa/Mastercard debit card (Your debit card must have the Visa or Mastercard logo). Available payment methods may vary depending on the payment plan selected.
• An SMS-capable Canadian phone number and an email address
• To meet the minimum cart size required to use Affirm as a payment option at checkout

How do I sign up?

• If your basket is eligible for monthly payments with Affirm, the option will be presented at  checkout. After confirming your phone number, you’ll be sent a one-time SMS password to confirm your identity. You’ll then enter a few details for an instant decision. If you’re approved,  you will have the option to set up your repayment method with Affirm and accept the terms of your payment plan.

What is Affirm’s interest rate?

• For more information on interest or fees, please read this FAQ article on the Affirm help site

I was not able to complete a Affirm transaction. What happened?

• Unfortunately, Affirm is not able to provide payment plans to every applicant. This could be due to the information on your credit file, or because Affirm was not able to verify your identity or your payment method.

How can I track my payments and access my Affirm account?

• To view your account information and track upcoming payments, please login to the Affirm Customer Portal using the phone number you used to sign up with. Having trouble? Please get in touch with the Affirm team.

^{Payment options through Affirm Canada Holdings Ltd. (“Affirm”). Your rate will be 0–31.99% APR (where available and subject to provincial regulatory limitations). APR offered is based on creditworthiness and subject to an eligibility check. Not all customers will be eligible for 0% APR. Payment options depend on your purchase amount, and may not be available in all provinces/territories. Actual payment option terms will be shown at checkout. A down payment (or a payment due today) may be required. Affirm accepts debit cards and PAD as forms of repayment on payment options. Select payment options may be eligible for repayment in the form of credit cards. Please review the terms and conditions of your credit card when using it as a form of repayment. Financing offers may vary from time to time and may be amended or cancelled at any time. See helpcenter.affirm.ca for more information.}